Everything you need to know.

You tell us about your pet and send the photos and videos you love most. We craft their memorial — a film, a website, or both — then share a preview with you. Once you're happy, we deliver the finished piece.

A memorial film is usually delivered within 5–7 days of receiving your materials. Memorial websites take a little longer — typically 7–10 days. We'll confirm a timeline with you when you order.

Any photos you love — phone photos are perfect. Blurry or imperfect moments are often the most meaningful. JPG, PNG, and WEBP files work best, and we'll guide you on what's most useful.

Yes. Short video clips bring a memorial to life. We accept MP4 files and will let you know if a clip works well for their film.

Yes. Every memorial includes a round of gentle revisions. We want it to feel exactly right before it's delivered.

You can share a song that means something to you, or we'll choose a soft, fitting score. Either way, the music is selected to feel like them.

Yes. You tell us about your pet's story, personality, and the moments that matter, and we design their page around them. You can also request changes before it goes live.

As long as you'd like it to. Memorial websites are hosted and kept online for you — it's a permanent place for their story.

Yes. Every memorial comes with a private, shareable link, so family and friends can visit, watch, and leave a message in the guestbook.

Because each memorial is made by hand for your pet, we begin work after your materials are received. If we haven't started, we're happy to help — see our Refund Policy for details.

Yes. A memorial makes a deeply thoughtful gift. You can place the order and we'll work with you, or include the recipient so they can share their memories directly.